Shipping Policy

SHIPPING INFO offers flat-rate shipping for $9.95 (Inc GST) and free shipping for qualifying orders of $50 and up. 

  • Shipping is FREE on orders of $50 or more.  Most orders are shipped via StarTrack.

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Delivery Time: Orders will be delivered within 3-6 days after processing.


At this time, we are unable to ship Internationally.


At this time, we are unable to ship to P.O. Boxes.


Please contact our customer service team on 1300 650 981

Return & Exchange Policy


As Heritage Brands sells our products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or retail stores ie. Priceline, Big W, Kmart and Target.


Should you wish to return an Heritage Brands product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns.


If for some reason you do not wish to keep a product ordered on this website, you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to us within 14 days, and we will reimburse you for the purchase costs including the return carriage.


Please download, print and fill out this form to include with your return


Do you have questions? Contact our very friendly Customer Service team on 1300 650 981 (Monday – Thursday 9am – 5pm AEST, Friday 9am - 1pm AEST) or through our contact form

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